我們到很多詢盤，但一些回復(fù)，很難得到回音，因為這些詢盤家可能是同時發(fā)給幾個廠家，當然對于一些假詢盤就沒必要回的，假詢盤，一般用的都是免費比如YAHOO，HOT的，那該怎樣讓他們回復(fù)呢，只有跟進了，跟進郵件有時比回復(fù)詢盤還要重要的。對于Q發(fā)的詢盤，我一般都是用幾乎固定的格式回答，內(nèi)容如下：

Dear Sir/ Madam（最好用客戶的名字)

Thanks for your inquiry at grv?a=saoz=sr_okg.

We are professional supplier for high quality *** products at competitive price ,located in ***. Here is the attachment with some pictures of our products that may suit your requirements, for more, please check our website, and select the products that you’re interested in.

We he great interest in developing business with you, should you he any inquiries or comments, we would be glad to talk in details through MSN：********

Best Regards

***

company

Phone:

Fax:

website：但對于Q發(fā)的詢盤來說，這樣的回復(fù)就很難吸引客戶的答復(fù)，除非他正好需要你現(xiàn)在的產(chǎn)品。否則很難到回信的。那過一段時間，發(fā)一封差不多這樣的跟進大致內(nèi)容如下：

Dear Sir/ Madam（最好用客戶的名字）

Good morning!

For several days no news from you, my friend. Now I am writing for reminding you about our offer for item of **** dated ** ** ** according to your relative inquiry at grv?a=saoz=sr_okg . He you got (or checked) the prices or not? Any comments by return will be much appreciated.（可根據(jù)客戶要求的產(chǎn)品加上自己產(chǎn)品的特色）It will be our big pleasure if we he opportunities to be on service of you in near future.

Looking forward to your prompt response,

Thanks and best regards,

Yours Faithfully

****就這樣短的跟進的回復(fù)往往到的回復(fù)是很大的補充下，如果客戶一段時間還沒有回復(fù)的話，還可以寫這樣的郵件給客戶：

Dear 客戶名字,

How are you? Hope everything is ok with you all along.

Now I am writing for keeping in touch with you for further business. If any new inquiry, welcome here and I will try my best to satisfy you well with competitive prices as per your request.

By the way, how about your order (or business) with item ***? If still pending I would like to offer our latest prices to promote an opportunity to cooperate with each other.

Thanks and best regards

******如果客戶仍然沒有回答的話，這個客戶詢盤的真實性是很值得懷疑的。沒必要再去跟進，當然也有客戶很長時間會回復(fù)的，不過很少有。

1.客戶到跟進郵件后，如果覺得還沒有對我們產(chǎn)品有需求的話，他一般都會說以后，不管怎樣，能讓客戶回復(fù)已經(jīng)不錯了（因為他們可選擇的面很廣）說明以后還是有機會的：

***

Im doing fine, thanks for your information.

Im still in the planning of building my new house, due

to the work constrain I decided to delay it first.

anyway I will contact you once I decided...thanks

****或者不是決策者，會這樣回答的：

Dear ，thank you I received you 't tell me nothing just now.

I will conctact you soon

Best regards ****還有：

Hello ,

I receive more than 10 offers every day and it will take me some times to look into each and every offers. I will contact you in the future if you are in our selection of companies.

Many thanks for your co-operation.

Yours faithfully,

這樣的，以后可以多加跟進，發(fā)新產(chǎn)品消息，一些新的報價什么的！時間久了，應(yīng)該會有獲的。